Terms & Conditions

SAFE USE POLICY

Rope safety is serious business! The bottom line of rope safety is you are responsible for your own safety and the safety of those around you. RightRope.com has some guidelines to help you use your rope safely but you are ultimately responsible for the safe handling and use of your ropes. By purchasing and using rope from RightRope.com, you are committing to using your rope safely and only for its intended use, within its working load limit. Furthermore, RightRope.com will not be held liable for damages resulting from the use, or misuse, of the rope you purchase.

Here are some general guidelines to help you understand the best practices of rope safety, care and use:

  1. Choose the right rope. Understand the type of rope and diameter of rope that will meet the requirements of your particular application. When in doubt, ask a professional.
  2. Understand tensile strength and working load limit (WLL) or safe working load (SWL). The tensile strength of a rope is the amount of force required to break the rope. WLL or SWL is the maximum amount of force you can safely apply to the rope to prevent failure. Working load limits are based on a safety factor from about 15:1 to 4:1. Different applications require different safety factors. Generally, the greater the risk of injury or damage to property, the greater the safety factor to be applied. For example, when pulling wire through conduit (fairly low risk), most manufacturers require a safety factor as low as 4:1. In this case, you would divide the tensile strength of the rope by 4 to determine the safe WLL for that application. For applications with greater risk, such as a life line (highest risk) you need to divide the tensile strength by 15 to determine the safe working load. Every situation is different and requires the judgement of a competent professional to evaluate variables and conditions that may affect the safe use of rope. Never exceed the WLL of a rope. Never shock load a rope.
  3. All tensile strengths and working load limits are for new ropes with no defects and perfect conditions for use. A used rope should not be used if you don’t know its history. A rope that has been subjected to shock loading, high temperatures, or extreme stress may no longer be safe to use. Have your rope inspected before use by a competent professional to determine if it is safe for use.
  4. Never stand in the recoil path of a rope under tension. If rope failure occurs, it may recoil with tremendous force causing injury or death, or damage to property. Never stand under a load being lifted or in the path of a moving rope.
  5. Use manufacturer recommended splicing techniques rather than knotting when possible. Knotting a rope can reduce its strength by as much as 60%.
  6. Avoid abrasion, shock loading, heat, dirt, acids, alkalis, chemicals, prolonged exposure to sunlight, and moisture. Some ropes are made to be impervious to some of these elements. Check with the manufacturer before using your rope if it will be exposed to these variables. Store your ropes in a clean, dry area, away from direct sunlight and heat. Use proper care, use and storage techniques to prolong the life of your rope and to avoid premature failure.

SHIPPING POLICY

We do our best to fulfill and ship your order the same business day you place it, and we guarantee that your order will ship by the next business day. Generally, we are able to get your order shipped the same business day if it is placed before 3 PM EST. If we receive your order after approximately 3 PM it will likely ship the next business day. 

Our warehouse is located just outside of Grand Rapids, Michigan and we stock everything that is for sale on RightRope.com. We work hard to keep inventory in stock, but occasionally there is very high demand for a particular product and we run out of stock. If this happens, we will notify you right away and work with you to resolve the issue. 

We believe it is important for you to have control and flexibility with shipping options. At checkout, you are able to choose the shipping carrier and transit time to best meet your needs. We can arrange the United States Postal Service (USPS), United Parcel Service (UPS), FedEx and freight. Express shipping options are available in your shopping cart. We have partnered with UPS and FedEx for volume discounts and we pass that savings on to you.

Orders over 150 pounds ship via freight carrier. We are able to get some of the best rates in the industry on freight and are pleased to share that with you. Contact us for a great quote on freight shipping. 

Most ropes you order will ship neatly coiled in a box. We have found this to be the most economical way to ship rope. It takes up the least amount of space and is a neat and easy way to use the product. If you order full spool quantities then it will come on the spool. If you need your rope on a spool and you are not ordering a full spool quantity, we can spool it for you. Contact us for a quote. 

TERMS OF SALE

We want placing an order with us to be as seamless as possible. We may accept all major payment methods, including (Stripe, PayPal, Apple Pay, Amazon Pay and Google Pay), but by processing transactions through our website you remain bound to the terms of service of each of the respective payment vendors. If there is a problem with your payment processing, please work with your payment vendor to resolve. If there are technical difficulties on our site, please contact us through our contact page and we will work as quickly as possible to resolve.  

RETURN POLICY

We do our very best to make sure you get the product you want at the best price possible. We believe in putting our customers first and that has proven to be the key to our long-term success. If you are less than satisfied with the product or service you received from RightRope.com, please contact us and we will do what it takes to make it right.

We will accept returns on defective items and most unused items. If it’s our mistake we’ll pay shipping both ways. If it’s your mistake, or you changed your mind, you pay shipping both ways.

We sell a lot of cut-length ropes. Once a rope is cut the sale is final. If you order a cut length of rope and decide you want to return it, we may, at our discretion, accept your return but it will be subject to a 25% fee.

PRODUCT VARIABILITY

We intentionally choose manufacturers that produce the highest quality products available because this allows us to offer you better consistency in what you are purchasing. However, with all manufactured products it is possible there could be slight variations in the color and/or size of the rope from lot to lot and from diameter to diameter. For example, if you ordered some 1” yellow polypropylene rope today and next year you order the same product it is possible there could be a slight difference in color. Also, if you order 1 ¼” yellow polypropylene and 1” yellow polypropylene, it is possible there could be a slight variation in color because they come from different lots. Similarly, when ordering a natural fiber rope, smell and texture can vary with ropes from different lots. Ropes exposed to sunlight can fade over time. Consider this when adding onto an existing project. 

Another consideration about product variability is that diameters can vary by rope type, material and manufacturer. Lower cost ropes (such as polypropylene) are typically slightly undersized. This is standard in the industry and meets the specifications of the Cordage Institute. Conversely, natural fiber ropes tend to be slightly oversized. If you need help understanding the exact diameter of the rope you wish to purchase, contact us and we can make sure you get what you need. 

WEBSITE ACCURACY

We do our best to ensure the information on our site is current, accurate and complete. However, despite our efforts, information on our site may occasionally be out-of-date, inaccurate or incomplete. All products, specifications, descriptions and prices of products are subject to change at any time without notice. 

We make all reasonable efforts to accurately display the attributes of our products, including the applicable sizes and colors. However, the actual colors you see will depend on the settings of your computer and we cannot guarantee that your computer will accurately display such colors. 

The inclusion of any products on our site at a particular time does not imply these products are available at any time. We reserve the right to discontinue products, and at times, products are on backorder. We will notify you of any delay in availability, or shipment, as soon as possible and work with you on the best solution to resolve in a fair manner. 

INTELLECTUAL PROPERTY

We love our brand, and ask that you respect our intellectual property. All content (text, graphics, logos, images, icons, etc.) included on our website, emails and packaging, are property of RightRope and are protected by U.S and international copyright laws. Our logo, branding, product descriptions, original photography, or other intellectual property may not be used in connection with any other products or services that are not RightRope’s. Using our intellectual property for commercial use or for profit without written consent is prohibited. 

PRIVACY POLICY

Right Rope.com collects and uses your personally identifiable information to deliver the products you have requested. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the express purpose of delivering our product to you and improving your customer experience. 

 

Email Marketing

With your permission, we may send you emails about our store, new products, and other updates. When you purchase something from our store, as part of the buying and selling process, we collect payment information and personal information you give us such as your name, address, phone number and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

WooCommerce

Our store is hosted on WooCommerce, an Automattic company. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

For more insight, you may also want to read WooCommerce’s Terms of Service here (https://woocommerce.com/terms-conditions/) or Privacy Statement (https://automattic.com/privacy/) here.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Disclosure

We may disclose personal information (1) if it’s in response to a legal process, e.g. in response to a court order or subpoena, or in response to a law enforcement agency’s requests, (2) in response to a charge-back inquiry from our merchant bank about your payment for products, or (3) if you violate our Terms of Service.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Cookies

By using this site, you agree to allow us to store cookies to track your interaction with the site. These cookies may locally store any information that you provide to our storefront. We’ve listed them here so you can choose if you want to opt-out of cookies or not. Here is a list of cookies we use on the site. This is not an exhaustive list.

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. If you don’t provide an email address, you will be unable to create a user account to access purchase history.

If after you opt-in for emails or subscriptions, and you change your mind, you may cancel these at anytime by unsubscribing at the bottom of our emails. 

Questions

If you have any further questions, or need additional information, please contact us via the contact page.