RETURN POLICY
We do our very best to make sure you get the product you want at the best price possible. We believe in putting our customers first and that has proven to be the key to our long-term success. If you are less than satisfied with the product or service you received from RightRope.com, please contact us and we will do what it takes to make it right.
We will accept returns on defective items and most unused items within 45 days. If it’s our mistake we’ll pay shipping both ways. If it’s your mistake, or you changed your mind, you pay shipping both ways.
We sell a lot of cut-length ropes. Once a rope is custom-cut the sale is final and there are no returns. If you order a cut length of rope and decide you want to return it, we may, at our discretion, accept your return within 45 days, but it will be subject to a 25% fee.
SHIPPING POLICY
We do our best to fulfill and ship your order the same business day you place it, and we guarantee that your order will ship by the next business day. Generally, we are able to get your order shipped the same business day if it is placed before 3 PM EST. If we receive your order after approximately 3 PM it will likely ship the next business day.
Our warehouse is located just outside of Grand Rapids, Michigan and we stock everything that is for sale on RightRope.com. We work hard to keep inventory in stock, but occasionally there is very high demand for a particular product and we run out of stock. If this happens, we will notify you right away and work with you to resolve the issue.
We believe it is important for you to have control and flexibility with shipping options. At checkout, you are able to choose the shipping carrier and transit time to best meet your needs. We can arrange the United States Postal Service (USPS), United Parcel Service (UPS), FedEx and freight. Express shipping options are available in your shopping cart. We have partnered with UPS and FedEx for volume discounts and we pass that savings on to you.
Orders over 150 pounds ship via freight carrier. We are able to get some of the best rates in the industry on freight and are pleased to share that with you. Contact us for a great quote on freight shipping.
Most ropes you order will ship neatly coiled in a box. We have found this to be the most economical way to ship rope. It takes up the least amount of space and is a neat and easy way to use the product. If you order full-spool quantities then it will come on the spool. If you need your rope on a spool and you are not ordering a full spool quantity, we can spool it for you. Contact us for a quote.